Additional Needs Requirements

Clacton FEAR is designed to deliver an intense, immersive experience and, as such, some attractions are physically and psychologically demanding. While we aim to make the event as accessible as possible, certain experiences may not be suitable for all visitors.

Our gatekeeping staff will be robust in ensuring the safety of our guests and staff during the visit and we know refusal of entry can be very disappointing and difficult for everyone concerned.
The scare mazes and zone are made up of a combination of different types of flooring and deck areas that can be uneven in nature and require particular caution when the weather is wet.

FEAR ATTRACTIONS

For the Clacton FEAR Event we have created a range of mazes and scare zones that feature ramps, steps, uneven footing, narrow spaces and may be exposed to weather conditions.
All the mazes include intense audio, visual and thematic content and effects which may be unsuitable for some guests with sensory sensitivities, anxiety, PTSD or other mental health conditions.

Mourning Manor – is accessed via flight of stairs however is accessible, with caution, for guests using a single walking stick only ( not crutches, Zimmer frames, wheeled frames, Rollators or special aids including but not exclusively Knee Walkers)

Mullins and Sons – outdoor scare zone is accessible

Laughing Gas – is not accessible for guests using any type of walking aid ( including single walking stick).

We ask you to note that all the scare mazes and scare zone are unsuitable for people with the following conditions:

Nervous disposition

Heart conditions

Pregnancy

Claustrophobia or nyctophobia (an extreme and irrational fear of the dark or the night)

Limited mobility

Epilepsy

Asthma

If you have any concerns about whether Clacton FEAR is suitable for you or a member of your party, please email info@clactonpier.co.uk

We are happy to talk through the experiences in detail to help you make the right decision for your visit.

ESSENTIAL COMPANION TICKETS & DOCUMENTATION

Where eligible, visitors may be entitled to one concessionary Essential Companion ticket when accompanying a guest paying full price admission.

We are pleased to be working with Nimbus Disability, using their Access Card Scheme to provide our visitors with access requirements a more consistent and better experience.

We will use the scheme for all customers who require support, such as an essential companion ticket. All visitors requiring the Essential Companion ticket will go via Nimbus to have their
access requirements validated, so we can not only provide for those reasonable adjustments but protect them from potential misuse.

Apply for a nimbus disability access card: APPLY HERE

BALPPA – ACESSIBILITY STATEMENT

Members of the British Accoesiation of Leasure Parks, Piers and Attractions (BALPPA) welcome visits by disabled people and will do all that is possible to ensure a safe and pleasurable stay. However, certain rides/attractions in our parks can be physically demanding and vigorous. We therefore reserve the right to refuse admission to certain rides/attractions should we feel there is a danger to a particular individual or individuals for whatever reason. We have been advised by the Health and Safety Executive that refusal on the grounds of health and safety does not constitute discrimination. We hope that you understand and accept the decisions made in the interest of your safety.