Privacy Policy

CLACTON FEAR – Privacy Policy

Last Updated 29/05/2026

Clacton FEAR operates the www.clactonfear.co.uk website and any associated services including ticketing, marketing and guest information platforms.

This Privacy Policy explains how we collect, use and protect your personal data when you use our Service, and outlines your rights under data protection law.

By using our website or services you agree to the collection and use of information in line with this policy.

DEFINITITONS

Service means the Clacton FEAR website and any related digital services operated by us

Personal Data means any information relating to an identifiable living individual.

Usage Data means information collected automatically when using the Service such as page visits and device information.
Cookies are small files stored on your device that help websites function and improve user experience.

Data Controller means the organisation responsible for deciding how and why personal data is processed. For this policy, Clacton FEAR is the Data Controller.

Service Providers means third parties who help us operate or improve our services.

Data Subject means any individual using our Service whose personal data may be processed.

INFORMATION WE COLLECT

We may collect personal information you provide directly when you use our website, make bookings, contact us, or sign up for updates. This may include your name, email address, phone number, and any other details you choose to share.

We also collect data automatically when you use our website. This may include IP address, browser type, device information, pages visited, time spent on pages, and general usage behaviour.

We use cookies and similar technologies to help the website function properly, understand how it is used, and improve performance and user experience.

HOW WE USE YOUR INFORMATION

We use your information to provide services, process bookings, respond to enquiries, improve our website and experiences, send important updates, and ensure the security and proper functioning of our systems.

We may also use data for marketing purposes where you have given consent, such as updates about events, offers, or new attractions.

Legal Basis for Processing
We process personal data under the following legal bases under UK GDPR:

Where it is necessary to fulfil a contract with you
Where you have given consent
Where we have a legitimate interest in improving and operating our services
Where we are required to comply with legal obligations

DATA RETENTION

We keep personal data only for as long as necessary to fulfil the purposes it was collected for, including legal, accounting, or reporting requirements.

Usage data may be retained for shorter periods unless needed for security, improvement, or legal compliance.

SHARING YOUR DATA

We may share personal data with trusted third party service providers who support website hosting, payment processing, analytics, marketing, and operational systems.

These providers are only permitted to process data on our instructions and must keep it secure.

We may also disclose personal data if required by law or to protect our rights, safety, or the safety of others.

Our website uses cookies to ensure proper functionality and improve your experience.

Cookies may be used for essential website operation, remembering preferences, improving performance, and analysing visitor behaviour.

You can control cookies through your browser settings, but some parts of the website may not function correctly if cookies are disabled.

ANALYTICS & MARKETING

We may use analytics services such as Google Analytics to understand how visitors use our website and improve our services.

We may also use advertising and remarketing tools to show relevant promotions to users who have previously visited our site.

DATA SECURITY

We take appropriate technical and organisational measures to protect your personal data. However, no system can be completely secure and we cannot guarantee absolute security of information transmitted online.

YOUR RIGHTS

If you are located in the United Kingdom or European Economic Area, you have rights over your personal data. These include the right to access your data, correct inaccurate information, request deletion, restrict processing, object to processing, and request data portability.

You also have the right to withdraw consent at any time where consent has been used as the legal basis for processing.

You may also complain to the Information Commissioner’s Office if you are unhappy with how your data is handled.

CHILDREN’S PRIVACY

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that such data has been collected, we will take steps to remove it.

LINKS TO OTHER WEBSITES

Our website may contain links to third party websites. We are not responsible for the privacy practices or content of those websites and encourage users to review their privacy policies separately.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect once published.

If you have any questions about this Privacy Policy or how your data is handled, you can contact Clacton FEAR by emailing info@clactonpier.co.uk or ringing 01255 421115 .