FREQUENTLY ASKED QUESTIONS
GENERAL
Open for 7 nights of fright. Running from 16th Oct – 31st Oct.
Clacton FEAR will run from 6pm until late, with scare attractions open from 6:30pm.
Please stay tuned for more information soon about specific FEAR attraction opening/closing times.
Address: Clacton Pier, 1 North Sea, Clacton-on-Sea, Essex, CO15 1QX.
Parking at Clacton Pier is available in several nearby pay and display car parks along the seafront, with additional public parking within walking distance.
Spaces can be limited during busy periods and events, so we recommend arriving early where possible or considering alternative transport options such as train or bus.
We accept cash or card on site.
Please note, we do not accept Scottish bank notes.
Yes, there are plenty of places to stay nearby, including The Premier Inn and Travelodge Clacton-on-Sea, along with a range of caravan and holiday parks within a short distance of Clacton Pier.
We recommend booking early during busy event periods as local availability can fill up quickly.
BEFORE YOUR VISIT
Clacton FEAR is a recommended 12+ event. Due to the nature of the event, it is not recommended for anyone under the age of 12.
This recommendation is not based solely on horror elements. The event includes intense scare experiences, loud noises, adult themes, strong language, and mature content throughout the evening. Because of the overall nature of the event, it may not be suitable for younger children.
If you are under the age of 12, you must be accompanied by a full paying adult (18+) at all times throughout the entire event.
Please note: parental discretion is strongly advised. The content of Clacton FEAR is designed for a mature audience and parents or guardians should carefully consider whether it is appropriate for their child.
Guests may be asked to provide proof of age if required.
Please stay tuned for more information about specific closing times soon.
Filming inside the Mazes are not permitted in any case.
Personal filming equipment may be used in the general areas on site.
Professional filming equipment, including drones will not be allowed on site.
Please Note: There will be no receipts issued for any confiscated/surrendered items and they will not be available to collect after the event.
No, except for certified trained guide dogs.
Please see guide dog information on Clacton Pier’s webisite
We love to see your creative costumes! However, for security reasons we ask that no masks, or hoods are worn and that no imitation weapons/large props are brought as part of your costume. If you do arrive with any of these items, they will be confiscated by security.
Please Note: There will be no receipts issued for any confiscated/surrendered items and they will not be available to collect after the event.
There will be an open bar during FEAR hours with food & drink for guests to enjoy. We will release more information shortly.
HEALTH AND SAFETY INFORMATION
We take the safety of all our guests extremely seriously. If you’re coming to Clacton FEAR, please ensure you arrive in plenty of time to pass through our security.
Our security team are in place for your own safety, and we ask you fully cooperate with all checks. All bags will be searched on entry, and further security checks will be conducted at random.
Our Bag Policy
- We have a no unsealed liquids policy; this includes any perfume/aftershaves/aerosols.
- Please finish any ‘opened’ drinks before you enter the park during the security checks. If you would like to keep any containers or bottles, please make sure these are empty before you enter.
- Sealed plastic bottles of soft drink up to 500ml are permitted on site.
- Do not bring alcohol on site – this will be removed.
- We have a strict no drug policy, this includes drug paraphernalia.
- Take all items out of your pockets if you are required.
Please Note: There will be no receipts issued for any confiscated/surrendered items and they will not be available to collect after the event.
Alcohol
Drones
Drugs
Drug Paraphernalia
Glass
Spray Cans
Any items that may be used as an offensive weapon
Laser Pens
Open Bottles
Costume Masks
Fireworks, Flares or Chinese Lanterns
Pyrotechnics of any nature
Unauthorised professional film or video equipment
Please Note: There will be no receipts issued for any confiscated/surrendered items and they will not be available to collect after the event.
To ensure a safe and enjoyable environment for all visitors, smoking is not permitted on Clacton Pier under any circumstance. This includes within indoor and outdoor areas. This includes E-Cigarettes & Vapes.
Designated smoking areas are available outside the pier premises. We appreciate your cooperation in adhering to our no-smoking policy.
Our FEAR attractions feature flashing lights, strobes and special effects. There is also a high level of smoke effects in some of the attractions. If you have any conditions that may be affected by these factors, we strongly advise against visiting.
Unfortunately, due to the nature of the event, tight spaces and uneven flooring, we do not recommend entering Clacton FEAR attractions for those that are pregnant.
Clacton FEAR is an outdoor event with some haunts and extra screams taking place outside. In the unlikely event of health and safety concerns, some haunts may close due to adverse weather conditions including high winds, thunder or lightning.
If this is the case, we will offer all ticket holders another date to come back.
BOOKING HELP
Email info@clactonpier.co.uk and we can change this for you. Please allow up to 48 hours to receive a new confirmation order.
Tickets include access to; 2 terrifying live action scare mazes, 1 scare zone and unlimited rides on select thrill rides.
We run a strict no refunds policy for Clacton FEAR. If the event is cancelled, or affected due to circumstances outside of our control, your ticket will be valid on a different date/season.
GUESTS WITH ADDITIONAL NEEDS
We are pleased to offer complimentary Essential Companion tickets to any paying visitor who has a current Access Card or Clacton Pier Digital Access Pass ( DAP) that shows the +1 symbol, verifying they require additional assistance during their day. Find out how to apply for an Access Card or Clacton Pier DAP and purchase Essential Companion tickets HERE.
We are pleased to be working with Nimbus Disability, using their Access Card Scheme to provide our visitors with access requirements a more consistent and better experience.
We will use the scheme for all customers who require support, such as an essential companion wristband. All visitors requiring the access provisions will go via Nimbus to have their access requirements validated, so we can not only provide for those reasonable adjustments but protect them from potential misuse.
You will be able to submit a free application for a Digital Access Pass (DAP) via Nimbus to enable you to purchase tickets and access facilities. As part of this, you will need to provide relevant evidence so that Nimbus can allocate the symbols that represent the barriers you face. This will be valid for 3 years, so once you have applied and it’s been approved – that’s it!
Both FEAR scare mazes are not wheelchair accessable due to them being on the first floor of the Jolly Roger theatre. This requires guests to travel up stairs to access.
Our Scare Zone is wheelchair accessable and takes place in a public pier area.
Please visit clactonpier.co.uk for more information about wheelchair accessiblity for the whole pier.
Clacton Pier intends to make every visit a safe and pleasurable one for all our visitors. However, the attractions during Clacton FEAR may be physically demanding and due to the nature of the event unsuitable for visitors with additional needs.
All FEAR scare mazes use stairs, have uneven footing and may be exposed to weather conditions.
We recommend all attractions are unsuitable for people with the following conditions:
Nervous Disposition
Heart Conditions
Pregnancy
Claustrophobia/Nyctophobia
Limited Mobility
Epilepsy
Asthma
